Refund policy

At ForeverCarat.org it is our desire to give you best shopping experience.

Return Policy for Non-personalized order

Returns can be requested up to 14 days from the date your order was marked as “delivered”, while exchanges can be requested up to 30 days from this date. If 14 or 30 days have passed since your order's delivery date, we cannot offer a return or exchange. Shipping costs are non refundable.

Products must be returned unworn, in its original condition and packaging. Returns of multiple orders should not be combined and will result in processing delays.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

All discounted items are final.

Return Policy for personalized order

Please note that we are NOT able to provide a refund for any customized/personalized items.

Once your order has been submitted we immediately begin the process of production of your personalized items. If you would like to cancel your purchase, there is a non refundable fee of 30% of the total amount of the item.

Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications. Therefore, it is imperative that you ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.